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Delete your GYMORA account

You can delete your own account at any time. Here is how, and what happens to your data.

Last updated:

Gym staff

Delete your own account from the GYMORA app or the web app:

  1. Open My account (in the app: More → My account).
  2. Go to Security and scroll to Delete account.
  3. Tap Delete my account and enter your password.

Your account closes at once and you are signed out everywhere. We remove your name, email, phone, photo, door card and fingerprints. Your gym keeps the payments, payroll and attendance you are part of, shown as "Deleted staff", because they are the gym's own records.

Gym owners

To close your whole gym's account and delete its data, go to the same place and choose Ask to close the gym's account, or message us. We contact you first to offer a copy of your member and payment records, then delete everything within 30 days. Copies in our encrypted backups are erased as they expire, within 6 months. You can cancel until the deletion is done.

Gym members

Your gym keeps your membership details and decides what happens to them. Ask your gym to delete your details. If your gym does not help, email us and we will work with them.

Can't sign in?

Message us and we will delete your account for you after checking it is yours:

We reply any time, 24/7. Read more in our Privacy Policy.