Refund & Cancellation Policy

Gymora is a monthly subscription service. This policy explains how to cancel and when refunds apply.

Free trial

New gyms start with a 7-day free trial. No payment is taken during the trial, so there is nothing to refund if you decide not to continue.

Cancellation

You can cancel at any time — there is no long-term contract or lock-in. To cancel, email support@gymora.live from your account email with your gym name. Once cancelled, you will not be billed for any future period. You keep access until the end of the period you have already paid for.

Refunds

• If you were charged for a new month and request a refund within 7 days of that charge, and you have not materially used the platform during that period, we will refund that charge in full.
• We do not provide partial or pro-rated refunds for a billing period that has already been substantially used.
• Approved refunds are returned to the original payment method (via PayFast where the payment was made through PayFast). Processing typically takes 7–10 business days depending on the payment provider and your bank.

How to request a refund

Email support@gymora.live with your gym name, the account email, and the date of the charge. We will confirm eligibility and process any approved refund promptly.

Contact

Questions? Reach us at support@gymora.live.