Refund & Cancellation Policy

1. The free trial

A new gym gets 7 days free. We never ask for card or bank details for the trial, so there is no payment and nothing to refund if you decide not to continue.

2. Cancelling

There is no contract and no lock-in. To cancel, message us on WhatsApp or email support@gymora.live from the gym owner's account email, with your gym's name.

• You keep using GYMORA until the end of the period you have paid for.
• After that, the account is locked. Your data is kept in case you come back, unless you ask us to delete it.
• You can ask for a copy of your member and payment records before or after you leave.

3. Refunds on monthly plans

If you paid for a new month and ask for a refund within 7 days of paying, and you have not really used GYMORA in that time, we refund that month in full.

After 7 days, or once the month has been used, that month is not refunded. You simply don't pay for the next one.

4. Refunds when you paid ahead

If you paid for 6 or 12 months ahead and decide to stop, we refund every full month you have not used. Each month is worth what you paid divided by the number of months, so your discount is kept for the months you did use.

Example: a gym pays PKR 86,400 for a year of Pro, which is PKR 7,200 a month. It cancels 4 months and 10 days in. The current month has started, so 7 full months are unused, and the gym gets back PKR 50,400.

5. How to ask for a refund

Message us on WhatsApp (+92 370 9062024) or email support@gymora.live with:

• your gym's name and the owner's account email;
• the date and amount of the payment;
• the account the money should go back to.

We will confirm what is refundable and how much before sending anything.

6. How the money comes back

We send an approved refund by bank transfer, JazzCash or Easypaisa, usually the same way you paid. If you paid in cash, we send it to an account you name. It reaches you within 10 working days of our approval.

7. Contact us

Questions? Message us any time on WhatsApp (+92 370 9062024) or email support@gymora.live.