Terms & Conditions

1. Who we are and who these terms cover

GYMORA ("we", "us") is a company registered in Pakistan, with its office at Pak Arab Housing Society, Lahore, Pakistan.

These terms are the agreement between us and the gym or business that uses GYMORA ("you"). The person who accepts them on the gym's behalf confirms they are allowed to. Every staff member who signs in to GYMORA also agrees to follow them.

Your gym's members are not a party to these terms. Their relationship is with your gym, and our Privacy Policy explains how we look after their details.

2. What GYMORA is

GYMORA is a cloud service for running a gym: members and memberships, fees and payments, attendance and door devices, sales and stock, expenses, staff, trainers and payroll, WhatsApp and email messages, and reports. It includes a member portal where your members can see their own membership and payments.

You use it in a web browser, and on phones through the GYMORA Admin app where it is available. Which features you get depends on your plan. We keep improving GYMORA, so features can change. We will not take away a main feature of a plan you have paid for during the period you have paid for.

3. Accounts and signing in

• Our team creates your gym's first account. After that, your gym's admin adds staff and chooses what each role can see and do.
• Keep passwords private and use one account per person. Signing in on a new device needs a code we email to you, and each person can be signed in on one browser and one phone at a time.
• You are responsible for what is done through your gym's accounts. If you think someone else has got in, tell us straight away and we will help you lock them out.

4. The free trial

A new gym gets 7 days free with the full toolkit. We do not ask for card or bank details, so nothing can be charged when the trial ends. During the trial, WhatsApp is limited to 200 reminder messages and offers cannot be sent.

When the trial ends, the account is locked until you choose a plan. Everything you entered is kept, so you carry on where you left off.

5. Plans, prices and payment

• Basic: PKR 6,000 a month.
• Pro: PKR 9,000 a month.
• Pay 6 months ahead and save 10%, or 12 months ahead and save 20%. A price agreed specially for your gym gets no further discount.

Prices are in Pakistani Rupees. Today you pay us by bank transfer, JazzCash, Easypaisa or cash, and we confirm each payment and add it to your account. Nothing is ever taken from you automatically. If we add online card payments, we will update these terms first.

WhatsApp messages come with a monthly allowance on Pro, which resets on the 1st of every month. When it runs out, sending pauses. You are never billed for extra messages; you can choose to buy a top-up pack.

If we change a price, we will tell you at least 30 days before it applies to you. A change never affects a period you have already paid for.

6. If a payment is late

We remind you by email 7 days and 3 days before your plan ends, and on the day it ends.

• If we have not received payment by the end date, your account becomes read-only for 5 days. You can still see everything, but you cannot add or change anything.
• After those 5 days the account is locked and your staff cannot use it.
• Your data is never deleted because a payment is late. Pay, and everything comes back as it was.

7. Your data

Your gym owns its data: your members, staff, payments and records. We use it only to run GYMORA for you, to support you and to keep the service secure. We do not sell it, show adverts or let anyone else use it for their own purposes. The Privacy Policy lists the companies that help us run GYMORA and what each one receives.

Because you decide what goes into GYMORA, you agree that:

• you are allowed to keep the details you enter about your members and staff, and they are accurate;
• you tell your members that you use GYMORA, and you get their agreement before sending them offers;
• if you use fingerprint door devices, you tell members their fingerprint is used for entry and get their agreement;
• GYMORA is made for adult members. If you add someone under 18, you need their parent's or guardian's permission first.

8. Fair use

Please don't:

• try to see another gym's data, get around security, or test or attack the system;
• copy, resell or rent out GYMORA, or try to rebuild it from its code;
• send messages people did not agree to, or break WhatsApp's rules for businesses;
• upload anything illegal, or anything you have no right to share.

If an account is used this way, we can pause it to protect other gyms and their members.

9. Availability and support

We work to keep GYMORA running around the clock, and support is open 24 hours a day, 7 days a week. Setup, member import, door device connection, updates and support are all included in your plan. Our Service Delivery Policy has the details.

Sometimes GYMORA may be briefly unavailable, for example during maintenance or a problem at a provider we rely on. We do our best to keep this short and to plan maintenance for quiet hours.

10. Our responsibility to you

We provide GYMORA with care, but we cannot promise it will never have a fault. As far as the law allows:

• we are not responsible for indirect losses, such as lost profit or lost business;
• our total responsibility for any claim is limited to what you paid us in the 3 months before it.

Nothing in these terms limits any responsibility that the law does not allow us to limit.

11. Cancelling and ending the agreement

• You can cancel at any time. Our Refund & Cancellation Policy explains how, and when you get money back.
• We can end the agreement if you seriously break these terms. We will warn you first and give you a chance to put it right, unless the account is being used to attack GYMORA or break the law.
• When the agreement ends, you can ask for a copy of your member and payment records. If you ask us to delete your gym's data, we remove it from GYMORA within 30 days. Copies in our encrypted backups are erased as those backups expire, within 6 months.

12. Changes to these terms

If we change these terms, we will update this page and its date. If a change matters to you, for example a new price or a change to your rights, we will email your gym's owner at least 30 days before it applies.

13. Law and disputes

These terms are governed by the laws of Pakistan. If we disagree, let's talk first: most problems are solved with one message. If not, disputes go to the courts of Lahore.

14. Contact us

WhatsApp +92 370 9062024, email support@gymora.live, or write to us at Pak Arab Housing Society, Lahore, Pakistan.