Service Delivery Policy

Gymora is a cloud-based software service (SaaS). It is delivered entirely online. There are no physical goods and nothing is shipped or couriered.

How the service is delivered

When a subscription is activated and payment is confirmed, your gym's Gymora workspace is provisioned and our team confirms your login access. From that point you access the platform online from any modern web browser. Ongoing updates and improvements are delivered automatically — there is nothing to install or ship.

Timing

New gyms can begin immediately with a 7-day free trial. For paid subscriptions, access is confirmed promptly after activation. If you need help getting set up, our team assists with onboarding.

Support & availability

We aim to keep the platform available around the clock. Support is available by email at support@gymora.live and via WhatsApp during business hours.

Contact

For anything about accessing your service, email support@gymora.live.