Skip to content
GYMORA
Start free trial

Legal

Service Delivery Policy

GYMORA is an online service. Here is how you get it, and how we keep it running for you.

Last updated:

1. What you get

GYMORA is cloud software (SaaS). You use it in a web browser on a computer, tablet or phone, and staff can also use the GYMORA Admin app where it is available. There are no physical goods: nothing is shipped, and there is nothing to install on a server.

2. Getting access

  • Free trial: message us on WhatsApp. Our team creates your gym's account and emails you an invitation to sign in. Your 7 days start then.
  • Paid plan: once we confirm your payment, we update your plan and you carry on with everything you entered during the trial.
  • Your gym's admin then invites staff, and members can use the member portal with their email address.

3. Setup and onboarding

Our team does the setup with you remotely, over WhatsApp and screen sharing (such as AnyDesk), free of charge on every plan:

  • importing your existing members from a spreadsheet (CSV or Excel);
  • connecting your ZKTeco attendance or door device to GYMORA;
  • showing you and your staff around.

Everything is done remotely; we don't visit gyms in person.

4. What you need

  • An internet connection and an up-to-date web browser.
  • An email address for each staff member who signs in.
  • For check-ins at the door: a supported ZKTeco device connected to your gym's internet.

5. Updates and maintenance

New features and fixes are added automatically, with nothing for you to install. Maintenance, troubleshooting and support are included in your plan. When we need to do maintenance, we plan it for quiet hours and keep it short.

6. Support, 24/7

Support is available 24 hours a day, 7 days a week. Message us any time, and a real person replies:

If GYMORA is not working as it should, tell us and we will look into it straight away.

Other policies

Questions about any policy? Email support@gymora.live, any time.